FAQs for Printing and Design

PRINTING
Here is a list of the most frequently asked questions and important things to know. If you have any further questions or have a question you cannot find below, please send us an email to printing@itspeamedia.com or give us a call and we will be happy to assist you.

………………………………………………………………………………………………………

– What is a Gang Run? Does PeaMediaGroup do Gang Runs?

A gang run is basically a Large sheet with multiple orders of multiple clients being placed on it to divide cost of production among many clients and to be able to offer very competitive pricing to our customers. The only down side is colors may vary from one time ordered to another because we cannot focus on any particular piece of art but instead we must focus on the entire sheet. Colors generally don’t vary more than about 5%. PeaMediaGroup does use this method of printing to offer competitive pricing. For example, on a 11″ x 17″ sheet we can produce up to 8 1/4 page flyers. On a run like this, up to 8 different clients will divide the cost making the price of 5000 1/4 page flyers 4/4 be about $150. The entire run cost $1200

………………………………………………………………………………………………………

– What colors do you use to print? Can I use PMS colors?

PeaMediaGroup ONLY prints in CMYK. No Pantone, PMS, RGB, etc.

………………………………………………………………………………………………………

– What do I do if the size I want to print is not listed in the website?

When this happens what you should do is either give us a call or just select a size that will fit into that particular size. For example, if you want a 5 x 8 choose 6×8 or 5.5×8.5 or if you want a 5 x 4 choose a 4 x 6 or 1/4 page.

………………………………………………………………………………………………………

– What is UV Coating?

UV coating is a liquid like a varnish with a lamination-like appearance used to instantly dry and shine printed paper. The liquid is applied with a coating tower on to the paper. After it passes through extremely intense Ultra Violet lights that instantly dry the ink on the paper. With the UV liquid PeaMediaGroup uses, you well get extremely high gloss and shine as a standard for business cards and postcards. UV has many advantages. When UV coating is applied, the printed material will never fade off in someone’s wallet or hand or even the sun. (If you are going to use your postcards as a mailer and you are going to send them to get printed on, please ask us to NOT UV coat your postcards cause the ink will smear when the machine tries to print on your postcards)

……………………………………………………………………………………………………..

– Is UV Coating mandatory?

NO, you may choose to print on our NON UV cover stock if you prefer. Price and turnaround times differ.

………………………………………………………………………………………………………

– Can I write or print on UV Coating?

You may use a sharpie pen to write on it but it is not 100% effective. If you need to write or print on your postcards please let us know at the time of your order and we will use our NON UV paper.

………………………………………………………………………………………………………

– If I have multiple orders, how do I submit the jobs?

You may email or upload all your files but make sure you name them correctly so that we may back them up perfect at the time of set up.

Example: Front bob – Back bob // Front Marie – Back Marie etc…

Please be sure to specify the amount of printing you need for each job so we don’t make a mistake.

………………………………………………………………………………………………………

– If I need to cancel an order, is this possible?

PeaMediaGroup will TRY to cancel an order for you, if possible. Due to our fast turnaround times, most of the time orders cannot be canceled. We will make a great effort to cancel an order but remember once an order is placed it is basically final. It is impossible to try and cancel or even change something the next day of the order.

………………………………………………………………………………………………………

– What are all the turnaround times for orders?

PeaMediaGroup can provide anywhere from 1-10 business day turnaround to even Next day service. Our standard turnaround times are 48hrs for local customers. Please inquire about specific turnaround times.

………………………………………………………………………………………………………

– What are the payment terms?

PeaMediaGroup does not offer credit to any customer. All orders must be paid in full before going to print, no exceptions.

………………………………………………………………………………………………………

– Will I always receive the exact amount and the exact size of what I order?

As industry standard, you will receive within 10% more or less due to errors. As far as the final size, due to INEVITABLE tolerances in paper mills, on printing presses, and on cutters, the final size of your may vary slightly. For example, if you submit a 4 x 6 the final size can really be as small as 3 7/8 x 5 7/8 (3.875 x 5.875). This is a printing standard and completely ACCEPTABLE.

………………………………………………………………………………………………………

– How many printing presses do you own? What are they?

We are equipped with one of the most modern pre-press departments available today, complete with a Creo Trendsetter 800, which creates impressions on press plates, and a Kodak Polychrome that turns the plates into positives for output. We’re also equipped with two Six Color, In-Line UV Heidelberg Speedmaster printing presses that can produce ten thousand impressions per hour, on forty-inch sheets. This allows us to handle large scale production with virtually no compromise in quality.

………………………………………………………………………………………………………

ORDER PICK-UP/SHIPPING

– What freight carrier do you use for shipping?

We only use UPS & Delta Air Cargo for shipping. We do not have accounts with any of the other freight companies.

DESIGN

Here is a list of the most frequently asked questions and important things to know. If you have any further questions or have a question you cannot find below, please send us an email to design@itspeamedia.com or give us a call and we will be happy to assist you.

………………………………………………………………………………………………………

– Why does the color on my monitor look different than what I received?

This is one of the most commonly asked questions in the printing industry. The answer is very simple. There are millions of different types of monitors and monitor settings. Some are very bright, some are dark, some are average quality, some are great quality, etc. Also monitors use RGB, Red, Green, Blue, to show colors. Taking this into consideration, the most important thing now is the fact that a monitor has the ability to create a more vivid and intense color than actually possible. The reflection of the light going into your eye from the monitor, will give you a different color and brightness than the light reflecting the paper then going into you eyes. The monitor creates a light, while as the paper relies on the reflection of the ambient light, which is also different from place to place, to reflect an image into your eyes causing a different appearance.

………………………………………………………………………………………………………

– If I provide a color proof, will you match it on press?

No. We do not match any proofs on press. We print directly from your digital file.

………………………………………………………………………………………………………

– At what resolution should I submit my files?

Files should be submitted at least at 300 DPI. Submitting a file less than 300 DPI might cause it to look distorted & we will not be responsible.

………………………………………………………………………………………………………

– When I design with a border, is the border going to always be even all around?

When designing with a border, the more space you leave around the card, the better the card will look. If you leave very little room, any minor factor will cause the card to be slightly uneven either to bottom or left to right. This is completely normal in the printing industry. There are many reasons why this occurs. Whenever you buy paper it comes cut to a size many times by a guillotine. If it is guillotine cut, there is a very good chance that the paper will be slightly smaller or uneven in some parts. After this, the paper is fed into printing machine. There is some tolerance also in the press. The next step is UV coating (if applicable). After, it gets either slit or again guillotine cut to get to the final size. Any minor movements thru out these processes may make a difference even as large as 1/16th of an inch or more in any type of printed piece. Ultimately, it is not recommended to design with borders, but if its necessary, we will make a great effort to try to keep the job as good as possible but always remember there is some inevitable tolerance that must be taken into consideration.